Account
      Back to home
      1. Help Center
      2. Account

      White Label

      How to use the platform's white label feature

      IronWiFi allows you to white label your landing page URL and emails and get rid of the IronWiFi sender, subject, and design on your emails. You can start to build your domain’s email reputation and explicitly show all your recipients that you sent these emails. This should help increase your deliverability rates and reduce your potential for spam reports.

      White labeling is critical to your reputation as a sender. Inbox providers distrust messages that are not properly white-labeled, and you will not be able to start building your reputation until you complete the white labeling process.

      There are a few quick points worth highlighting before you dive into the white labeling process.

      • You can only have one white label per account.
      • The email white labeling process requires you to create a SendGrid account and send an email through this account.
      • You will have to generate SendGrid API Keys and Transactional templates
      • Team members can access the parent white labels or white labels created by other team members if their Role permits.
      • We provide all the information about every step of the process below so that you can set up your white label quickly and easily.

      Email White Label Settings

      API token - The API token used to send email through SendGrid platform.

      Sender Email - Valid email address that will be included in sent emails. Recipients will reply to this email address.

      Sender Name - Name as it will be visible in sent emails.

      IronWiFi sends emails in different situations. The white label allows you to customize all these emails to match your company's standards. If you do not specify Subject or Template Id, default IronWiFi subject or template will be used.

      Templates

      Team Member New - email sent when a new Team Member is invited to the Account. This template is used if a new Team Member does not have an account with IronWifi yet. Email is sent to the Team Member's email address.

      Team Member Existing - email sent when a new Team Member is invited to the Account. This template is used if a new Team Member already has an account with IronWifi. Email is sent to the Team Member's email address.

      Certificates Link - email sent to the User when a new authentication certificate is generated. This template is used when the Email link delivery method is chosen during the Certificate generation process.

      __LINK__ - will be replaced with a link to download the client certificate

      __PASSWORD__ - will be replaced with a generated password needed to install the downloaded certificate

      Certificates Attachment - email sent to the User when a new authentication certificate is generated. This template is used when the Email certificate delivery method is chosen during the Certificate generation process.

      __PASSWORD__ - will be replaced with a generated password needed to install the attached certificate

      Order Confirmation - email sent to the User when Internet Access package is purchased. This email typically contains a generated username and password that can be used to sign-in from a different device.

      Your email template can include these two variables

      __USERNAME__ - will be replaced with a generated username

      __PASSWORD__ - will be replaced with a generated password

      You customer can use these credentials to sign in using the Local Account authentication provider.

      Sponsored Access Request - email sent to the Employee or Access Approver's email address. This email usually contains the requester's name and phone number. The email also includes links to the Approve or Reject access request.

      Your email template should include at least these two variables

      __APPROVELINK__ - will be replaced with a link to approval access request

      __REJECTLINK__ - will be replaced with a link to reject the access request

      __REQUESTEXPIRATION__ - will be replaced with a request expiration time in minutes

      You can have the following additional variables in your email template, and they will be automatically replaced with the information provided by a visitor:

      __FIRSTNAME__ - first name of the requester

      __LASTNAME__ - last name of the requester

      __FULLNAME__ - full name of the requester

      __COMPANY__

      __DEPARTMENT__

      __MANAGER__

      __PHONE__

      __EMAIL__

      Hostname White Label Settings

      Partners, Resellers, and Enterprise customers can improve their brand by using their domain name for landing pages.

      To set up an alias, do the following:

      1. Identify the type of subdomain that your Wi-Fi vendor requires. You can see the required format in the Captive Portal settings after you select your WiFi Vendor. Identify the used subdomain format, it can be one of the following - splash.DOMAIN, splash-static.DOMAIN, or splashUNIQUE_ID.DOMAIN.

      2. Add a CNAME record and redirect subdomain (splash.YOUR_DOMAIN, or splash-static.YOUR_DOMAIN, or splashUNIQUE_ID.YOUR_DOMAIN) to 35.184.225.240 (US region), or 35.195.230.167 (EU region), or 35.201.240.80 (Asia Pacific region)

      3. Generate an SSL certificate for this sub-domain and send both the private key and public certificate to the IronWiFi support team at support@ironwifi.com. You can get a valid SSL certificate for free here - www.ssl.com

      4. Update your WiFi controller with the new URL and test to confirm everything works fine.